We offer returns within 30 days after you receive your order. Your statutory rights remain unaffected.
How to request a return
Contact 0818162@gmail.com or WhatsApp +44 7577 018298 within 30 days of receipt. Include your order number and the items you wish to return. You do not need to give a reason to exercise your statutory cancellation rights. We will provide return instructions; contact us before posting your parcel so we can arrange postage.
Return postage and condition
Luxury Masterll pays return postage for all returns under this policy, including change-of-mind returns. Please keep the items protected in transit. You may inspect goods as you would in a shop; a refund may be reduced for handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.
Refunds and cancellations
You have a statutory right to notify us of cancellation within 14 days after delivery and then a further 14 days to return the goods. Our 30-day return offer is in addition to those rights. Refunds for returned goods are issued without undue delay and within 14 days after we receive the goods or evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method. Where legally required, standard outbound delivery charges are also refunded; any extra charge for an upgraded delivery service need not be refunded.
Faulty, damaged or incorrect goods
Contact us if an item is faulty, damaged or not as described. The 30-day voluntary return window does not limit your statutory remedies. Please include photographs if available so we can help arrange an appropriate solution.
Contact and cancellation notice
Email: 0818162@gmail.com
Telephone: +44 7577 018298
WhatsApp: Chat with us
Flat 2, 8 Castle Street, Reading, Berkshire, United Kingdom, RG1 7RD
You can cancel by emailing: “I give notice that I cancel my order for [items], ordered on [date] and received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].”
For information about UK consumer rights, see GOV.UK. Last updated: 14 November 2026.